Overview
Top executives are increasingly aware that the effectiveness and security of their business processes are profoundly affected by the availability of information about the individuals with whom they do business. Knowing the true identity of consumers of their products and services in real time vastly improves decision-making; however, providing a trustworthy view of reality about identities using existing systems is all but impossible.
Identity resolution requirements exist for business processes in many industries. Two quick examples highlight the extent of the need for identity resolution:
Example One: Airline passenger screening
As airline passengers approach the airport gate, knowing details about that person at the time of the transaction directly affects the security of the flight:
- Is this a member of a terrorist watch list?
- Does this customer reside at the same address as a known terrorist?
Example Two: Retail returns fraud
When someone returns merchandise to a retail establishment, knowing details about that person at the time of the transaction directly affects the profitability of the enterprise:
- Is this a known shoplifter who has provided multiple identities to the store in the past?
- Is this an employee who is not presenting his/her credentials while making a return?
Most organizations are not hindered by a lack of data. The data to solve the problem already exists and is distributed across many systems and geographies. The challenge is how to cost-effectively tap into and combine the data in real-time to enhance operational decisions.
Solutions based on Infoglide Software’s Identity Resolution Engine provide the answer while preserving and leveraging existing investments.
